After‑Sale Support
We don't just sell – we support. Your satisfaction is our priority, long after the purchase.
Support That Goes Beyond
Our relationship with you doesn't end at checkout. We offer comprehensive after‑sale support – warranty, repairs, technical assistance, and replacement parts – to ensure your products keep working perfectly.
At RayTech, we believe that our relationship with you doesn't end when you walk out of our store or when your order is delivered. In fact, that's when it truly begins. Our commitment to you extends well beyond the initial sale, ensuring that you get the most out of your technology investment.
What We Offer
Warranty Claims
We manage the entire warranty process – from diagnosis to replacement.
Important: Warranty coverage varies by brand and product type. We'll explain what's covered and what's not during the claims process.
Repairs & Parts
Genuine parts for all brands, installed by certified technicians.
Genuine OEM parts – for guaranteed compatibility and performance
Return Policy – you collect your device with a warranty on the repair
Technical Support
Phone, email, and in‑store support for any product you buy from us.
Remote desktop support – we can fix many issues remotely
On‑site support – we come to your home or office for larger issues
How We Support You
Contact Us
Call, WhatsApp, on 0791923886 or visit us – we're always available.
Diagnosis
We quickly identify the issue and propose a solution.
Remote Diagnosis (if possible) – We connect remotely or guide you through basic checks
Resolution
We repair, replace, or guide you – as fast as possible.
Transparent Communication – We keep you informed throughout the process.
Warranty on Repairs – All repairs come with a warranty for your peace of mind.
Follow‑up
Post‑Resolution Check‑In – We contact you a few days after the resolution to confirm everything is working correctly.
Feedback Request – We ask for your feedback to help us improve.
Ongoing Guidance – We're always available if you have further questions.
FAQs
Is support free?
Warranty support is free. Out‑of‑warranty repairs are quoted before work begins.
On‑site visits – Travel costs for on‑site support (business clients may have service agreements)
Pro Tip: If you're unsure whether your product is under warranty, contact us with your purchase details and we'll check for you.
Do you offer on‑site support?
We offer on‑site support for businesses and large installations.
Hardware installation – Setting up computers, printers, servers, and networking equipment at your location
On‑site support costs vary depending on the scope of work and location. Travel costs may apply for locations outside Nairobi.
How can I reach support?
Call or whatsapp 0791 923 886 or visit our store – we're here for you. You can also talk to us on livechart on our web platform. We are open Monday to Saturday from 8:00 AM to 6:00 PM.