Warranty Policy
At RayTech, we stand behind the quality of our products and services. Our warranty policy is designed to give you peace of mind, knowing that your technology investment is protected.
Our Warranty Promise
Every product sold by RayTech Kenya Limited is genuine and comes with a warranty against manufacturing defects. Warranty periods vary by product and brand — the exact cover for your item is stated on the product page and printed on your invoice.
Your invoice or official RayTech receipt is your warranty certificate. Please keep it safe: we cannot process a claim without proof of purchase, and we recommend keeping the original packaging for at least the first 14 days.
Types of Cover
Manufacturer Warranty
Brand‑new laptops, desktops, printers and networking gear carry the manufacturer's own warranty, honoured through their authorised service centres in Kenya. We handle the paperwork and the hand‑over for you.
- 🛡️ 12 – 36 months, brand dependent
- 🏷️ Covers manufacturing & component defects
- 📄 Invoice + serial number required
RayTech Limited Warranty
Ex‑UK, refurbished and open‑box items are tested in‑house before sale and carry a RayTech shop warranty. Custom PC builds are covered on the individual components plus our own workmanship.
- 🛡️ 3 – 12 months, stated on invoice
- 🔧 Repair first, replace if unrepairable
- 🖥️ Includes custom build workmanship
Accessories & Consumables
Cables, keyboards, mice, toners and cartridges are covered against dead‑on‑arrival faults and defects. Consumables are replaced if faulty on first use — not once partially used.
- 🛡️ 7 days DOA, up to 6 months on defects
- 🔄 Like‑for‑like replacement
- 📦 Original packaging preferred
What Cover Includes
Warranty covers faults that are not your fault: manufacturing defects, component failure under normal use, dead pixels beyond the manufacturer threshold, faulty ports, batteries that fail prematurely, and units that arrive dead on arrival.
It does not cover physical or liquid damage, cracked screens, burnt boards from power surges, unauthorised repairs or opened units, missing or altered serial numbers, software issues, viruses, lost data, or normal wear such as battery capacity that declines gradually over time.
Not sure which side your issue falls on? Talk to our support team — we'll assess it honestly before you travel to the shop.
How to Make a Claim
Four simple steps. Most in‑shop assessments are completed the same day, and you'll be updated at every stage.
Contact Us
Call or WhatsApp 0791 923 886 with your invoice number and a short description of the fault.
Bring or Ship
Deliver the item to our Nairobi CBD store, or send it through a courier of your choice.
Assessment
Our technicians diagnose the unit and confirm whether the fault is covered under warranty.
Repair or Replace
We repair, replace, or advise on the next best option — then return your device to you.
Frequently Asked Questions
How long does a warranty repair take?
In‑shop repairs typically take 3–7 working days. Claims sent to a manufacturer's service centre can take 7–21 working days depending on parts availability.
I've lost my receipt. Can I still claim?
Get in touch with your name, phone number and the approximate purchase date. We keep sales records and can usually retrieve your invoice for you.
Do I get a replacement while mine is being repaired?
Loan units are offered on a case‑by‑case basis, mainly for corporate clients and longer repairs. Ask our team when you drop the item off.
Is my data safe during a repair?
Please back up your data before handing over any device. Repairs may require formatting, and RayTech is not liable for data loss.
Need to log a warranty claim?
Our support team will guide you through it — from first call to the moment your device is back in your hands.
Contact Support